Policies and Procedures :
Policies and Procedures :
Order related communications:
- Order related emails are sent to the email address entered while placing the order.
- Our customers can expect to receive following emails during order cycle. If you think you are not receiving these emails:
- Check to make sure the emails are not trapped in your spam or trash or any filters
- Send us an email to notify of the issue along with the email address where you are expecting to receive the confirmation and the notifications
Topic | Method of communication | Method of Sending | When to Expect |
Order Confirmation | Automated (System Generated) | As soon as the order is created an automated confirmation email is sent. | |
Processing / Delivery Confirmation | Manual | Support personnel may send one of this kind of email when your order status is updated. | |
Hold | Email, SMS | Manual |
|
Review Feedback | Automated |
| |
Annual Reminder | Automated | This email has an unsubscribe link if you wish to not receive annual reminder. |
- Changes to an order can easily accommodated while the order is in pending status. In order to make sure requested changes are documented appropriately in your order, changes to the order should be communicated via email, contact form, chat or text message. At the moment we are unable to manage orders or changes to order over the phone.