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Policies and Procedures :

Policies and Procedures :

Order related communications:

  • Order related emails are sent to the email address entered while placing the order.
  • Our customers can expect to receive following emails during order cycle. If you think you are not receiving these emails:
    • Check to make sure the emails are not trapped in your spam or trash or any filters
    • Send us an email to notify of the issue along with the email address where you are expecting to receive the confirmation and the notifications

Topic

Method of communication

Method of Sending

When to Expect

Order Confirmation

Email

Automated (System Generated)

As soon as the order is created an automated confirmation email is sent.

Processing / Delivery Confirmation

Email

Manual

Support personnel may send one of this kind of email when your order status is updated.

Hold

Email, SMS

Manual

 

Review Feedback

Email

Automated

 

Annual Reminder

Email

Automated

This email has an unsubscribe link if you wish to not receive annual reminder.

 

  • Changes to an order can easily accommodated while the order is in pending status. In order to make sure requested changes are documented appropriately in your order, changes to the order should be communicated via email, contact form, chat or text message. At the moment we are unable to manage orders or changes to order over the phone.