Frequently Asked Questions

Your personal coupon link to activate the discount is sent to the email address you enter or displayed on the popup. A typo in the email address can prevent the email from reaching you. You can re-enter the email if you see error or if you do not see the confirmation email in your inbox

If the email address you entered is correct then it is possible that the email is trapped in your spam box or it might be getting blocked by your email provider. Check your spam box or try using an alternate email. 

Your coupons are also available under my account section, which can be accessed by logging into your account using this link. ( Your account access password was sent in your sign-up coupon email; in case you do not have it or did not receive it, new password can be emailed to using get my password page )

If there is still an issue getting the coupon code; simply send an email with your order id and our support representative will apply the discount on your order. 

Sign-up Coupon Box

*Coupons cannot be stacked. Only one coupon can be used per order.

We don't write on the top of the cake. We send one small card with a cake. You can write your message on a card which will be sent with a cake.

As you may know Valentine's Day is the busiest day for all florists and delivery outlets. The orders that cannot be delivered on 14th will get automatically scheduled for delivery on the next available delivery date. This is typically not the case if the order was scheduled in advance.

In case you do not wish to have the delivery automatically scheduled for next available delivery date, you may login to the order and track and notify us of your preference. Use this Password Reset link to get your password emailed to you. 

Best way to track your order is to login to your account and follow the link for View Your Order History

If you did not set a password at the time of placing the order you can follow this Password Reset Link to have your password sent to your email. Here is the link you can use to login

When you reach the order detail view you can review order history; send an inquiry on your order history and in case of a problem, use "Report Problem" link to report a problem.

It may vary littlebit mostly look similar.

Flowers come without Vase, unless it's mentioned in the product.

When your order is received, it will be in the “Pending Status“. If any changes are required to be made to the order, it can be done at this time. Your order status will be changed to “Processing” as your order is being prepared, in transit or being delivered. No changes can be made to the order at this time. Once your delivery is made, it can take up to 2 business days to update the status of your order to “delivered”.For items getting shipped, you can track your orders using the tracking number provided in the order update email notifying your order has been processed.

Once you place the order, we send you confirmation mail which has the order details and the link. If you need any changes you can reply to that mail and inform us about the changes.

While processing your order if there is any problem we will try to reach yiou by phone and email, so we can sort out the problems.

We accept all major credit cards: Visa, MasterCard, American Express and Discover. You can also make payments using PayPal.

No, if the Gift is delivered without any damage then you can not return it.

For Flowers & Balloon Bouquet we have same day service for USA, for other product & other country we have next day service.

If the product is Damaged or signinicantly differant then ordered item then you can contact us and Return us.

If the order is not dispatch then we can cancel your order and refund you, so yes you can request a cancellation if you change your mind.

Plants are dispatched by our professional partner in sutaible box, so they can be delivered securely.

Latex 10 to 15 hours and Mylar 5 to 7 days

If we can not deliver your order for any genuine reason or you change your mind and want to cancel the order(if it's not dispatched) then we will process a refund and you should get it back with in 5 working days.

There is a box available on our website to enter your desired Card Message and special instruction if there is any.

We offere delivery on Moday to Saturday, (Sunday delivery service avialable to very limited area)

Shipping charges are not same for all the gifts. It depends on gifts types and delivery date.

Our gifts are delivered by Proffessional courier companys, so they work only Monday to saturday, but some of our florist do deliver on Sunday.

Mother's Day is the busy day for all florists and delivery outlets. The last minutes orders that cannot be delivered on 11th or 12th will get automatically scheduled for delivery on the next available delivery date. This is typically not the case if the order was scheduled in advance.

In case you do not wish to have the delivery automatically scheduled for next available delivery date, you may login to the order and track and notify us of your preference. Use this Password Reset link to get your password emailed to you. 

Yes. However, most colleges have their own protocol for receiving packages. We do not recommend sending your gift as a surprise.

Colleges do not give the couriers/driver access to their grounds/facilities so the recipient cannot be reached directly, so the package must be received by a central location (college/dorm mail center, front desk/reception, shipping dock, etc.). Once received, the mailing center shall either deliver the package to your recipient or alert him/her of its arrival for pick-up. Additionally, many schools can only process delivery Monday-Friday and do not allow for Saturday deliveries.

You should reach out to the University/Dorms for their procedure for receiving perishable gifts, and they will let you know the details and may provide you with alternate addresses to which the delivery must be sent.

If our florist doing the Hand delivery then it will be in Bouquet or in Arrangement, if its by our courier dervice then the arrangement will be placed in a Box.